template.back.to.overview IT Service Desk

• IT account and password
• Email and calendar
• Hardware and software
• Mobile telephony
• Office 365
• Printing services
• Storage

• Wireless (Eduroam) and network

• Computer equipment

• Software

• Storage and classification 

• VPN 

• OTRS – case management system 

• Remote desktop for accessing files and desktop 

• Request for a new IT service

What is Digital Peer support?  

Digital Peer Support is a peer-to-peer forum for all employees at OsloMet where you can ask for advice and read useful tips and tricks in the digital everyday life, connected to IT systems across many of our digital services.   

The goal is to create a simpler digital everyday life for all employees by offering a channel for informal colleague-to-colleague interaction.  

We have moderators from the various departments, the purpose of this role is to enable digital self-service.  

We have also added some tips and tricks on how to search, write posts and interact on the forum. Take a look at the tabs under each channel. There you will also find links to self-service and contact information for first tier support. 

Go to Digital Peer support in Teams

Contact itservicedesk@oslomet.no if you have any questions. 

IT end user services

• IT account and password
• Email and calendar
• Hardware
• Mobile telephony
• Office 365
• Printing services
• Software
• Storage

• Wireless (Eduroam) and network

• OTRS – case management system 

• User support – IT service desk 

IT consulting, project and customer services

• Key Account Management
• Project management
• IT architecture

• Request for a new IT service

Other services

• Access from outside OsloMet
• ICT for new employees
• ICT guidelines and security

• Secure transmission of information and data 
• Storage of information and data 
• Encryption 
• Two-factor authentication 
• Security instructions for OsloMet’s IT systems and computer networks 
• Data security 
• Guidelines on the use of ICT equipment and mobile devices at OsloMet 
• Mobile telephony 
• ICT guidelines at OsloMet
• Use of OsloMet's ICT systems and computer networks 

A short introduction to IT systems and services for new employees.

All faculties, centers and administrative units have an own dedicated key account manager. They can be contacted if your unit has special need or challenges not covered by existing services, and/or if you're in need of other IT services like project counselling, solution architects and so on.

This service is paused until the end of 2024.