Two-factor authentication - Student

Two-factor authentication

Two-factor authentication

Two-factor authentication is an important security measure required to access OsloMet services. This guide shows how to activate or reset two-factor authentication at OsloMet.

New phone or deleted the Authenticator app? Please reset your two-factor authentication.

  • Activate two-factor authentication

    1. Install the Microsoft Authenticator app

    Ready your phone for two-factor by installing the Microsoft Authenticator app. 

    NB! If you´ve got an Microsoft Office 365 account at another university or workplace please use an incognito window to setup two factor authentication.

    2. Ready your account for two-factor authentication

    Video guide

    Step by step guide

    1. Use a PC or Mac. Go to:
    2. Go to Security info (Sikkerhetsinformasjon). Choose UPDATE INFO.
      Skjermbilde som viser hvordan du velger Update info
    3. PS! If you´ve com to the setup page "Additional Security information" (see picture below), please continue by choosing Mobile app -> Receive notifications for verification - Set up.

    4. Select Add Method.
      Skjermbilde som viser hvor du finner knappen Add Method
    5. Add the method "Authenticator app".
      Skjermbilde som viser nedtrekksvalget Authenticator app
    6. Go to your phone: Open (or install) the app "Microsoft Authenticator". Then choose Next.
      Skjermbilde som viser info som kommer når du må installere eller åpne Microsoft Authenticator
    7. Click next if Microsoft Authenticator is installed and ready to use.
      Skjermbilde som vises når du er klar for å sette opp appen
    8. When a QR code is visible, please open the Microsoft Authenticator app on your phone.
      Skjermbilde som viser hvordan det ser ut når du kan scanne QR koden
    9. In the Microsoft Authenticator app: Gå til settings. Choose Add account. Skjermbilde fra Microsoft Authenticator
    10. Select Work or school account.

    11. Then select scan QR code. If necessary, give the Authenticator app access to your camera.

    12. Go back to your web browser. Scan the QR code using your phone. Choose Next to complete the setup.
    13. (Two-factor authentication will be available and mandatory at a certain date for you and your unit. Information about this will be sent you by email.)
  • Reset two-factor authentication

    In order to install Microsoft Authenticator on a new device you must first reset your two-factor authentication.

    How to reset?

    1. Go to 

    2. Log in using ID-porten (BankID, MinID++) 

    3. Choose “Reset now!” 

    4. Reactivate two-factor authentication

    Foreign student?

    If you don´t have BankID/MinID, and can not login, please contact IT-servicedesk in person.


    Please contact IT-servicedesk if you have any questions about resetting, login with ID-porten, or general questions about two-factor authentication.

  • Two-factor authentication for Microsoft Remote Desktop (RDP)

    1. Go to

    2. Choose Mobile App. 

    3. Choose Receive notifications for verification. 

    4. Click Set up to start setting up. 

    5. On your phone: Install the Microsoft Authenticator app. 

    6. Open the Microsoft Authenticator app. Go to settings in the top right corner. Choose Add account. Then choose Work- or school account. 

    7. Scan the QR code. Click on Next. 

    8. After scanning the QR code, you will get the following message. Click on Next.

    9. Approve the notification on your phone. 

    10. The notification “Additional security verification” shows up when the setup is complete. 


  • Accessibility statement for Microsoft Authenticator 

    Status of the Microsoft Authenticator app as of 10.06.2021 

    Universal design tests have been performed on the content available in the Microsoft Authenticator app. The tests are performed using automated tools and manual testing, in accordance with the requirements of WCAG 2.0 and 2.1. 

    The test was performed on a 5th generation iPad with iPad OS 14.7 and a Samsung S21 Ultra with Android 11 Microsoft Authenticator. During the test, the following test tools were used: WAVE, WCAG - Contrast checker and built-in screen reader in iPad OS and Android. 

    Known deviations 

    The following discrepancies were discovered during testing of the Microsoft Authenticator app: 

    Screen reader 

    A possible problem has been identified with the use of a built-in screen reader on mobile devices such as iPhone, iPad and Android. The screen reader reads out the code that is valid when starting the app. Since the code has a limited validity, before it is replaced by a new one, the screen reader reads out an outdated code. Work is being done to solve this. 


    It has been revealed that small white text on a blue background violates the contrast requirement (4,5:1) and therefore does not have sufficient contrast (AA) - WCAG 2.0: 1.4.3. 


    When testing Microsoft Authenticator in the Google Chrome browser, it was discovered that the app lacks a language attribute (NO/EN) which will mean that when reading the content of the page, the content can be difficult to decipher. (A) - WCAG: 3.1.1. 

    We care about accessibility! 

    OsloMet takes universal design seriously. Through regular testing, we detect and correct deviations, so that the user experience is the best it possibly can be. 

    How can you report lacking accessibility? 

    Is something not working properly, or is the language difficult to understand? Do you as a user experience something that prevents you from obtaining the information you are looking for? Contact IT service desk. 

  • FAQ

    Is my phone compatible with Microsoft Authenticator? 

    Microsoft Authenticator can be downloaded and installed on most smartphones or tablets with Android or iOS operating system. 

    Authenticator is not compatible with older Windows smartphones. 

    See also FAQ at 

    What is two-factor authentication? 

    • Two-factor authentication means that you must use several factors in addition to your regular password when logging in to a service or device. This ensures that you are the only person who can access your account, even if someone else knows your password. 

    • In practice, two-factor authentication works so that you have two steps when logging in. First you authenticate with a regular password from OsloMet, then with an additional authentication via an app. This protection gives IT accounts an extra layer of protection against fraud and other misuse. 

    When is two-factor authentication required? 

    I have a new phone, what do I do? 

    How often is two-factor authentication needed? 

    • Two-factor authentication will be mandatory at first login to Microsoft 365 on new IT equipment and always when using web browsers to access Microsoft systems. 

    • In installed Microsoft software (Word, Outlook, Excel, PowerPoint etc.) re-authentication using 2FA will be required after 90 days. 

    • In order to use Microsoft Remote Desktop (RDP) for access to, patient journals etc. 2FA is mandatory on every login.

    Kan jeg bruke andre løsninger enn Microsoft Authenticator?

    It's possible to use other TOTP solutions. Students having questions about alternative methods for two-factor authentication can contact

Contact IT Service Desk

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