EPN-V2

FM2000 Facility Managment (FM) and Service Management Course description

Course name in Norwegian
Facility Management (FM) og serviceledelse
Study programme
Bachelor's Programme in Facility Management
Bachelor Programme in Business Administration and Economics
Modules in Business Administration and Economics
Elective modules, Faculty of Social Sciences
Weight
7.5 ECTS
Year of study
2019/2020
Programme description
Course history

Introduction

Dette emnet er en introduksjon til Facility Management (FM) og serviceledelse (Service Management) og gir en forståelsesramme og et kunnskapsgrunnlag for de kommende fordypningsemnene. Emnet introduserer sentrale problemstillinger, begrepsapparat, perspektiver, og ulike modeller for organisering av produksjon og levering av tjenester innen FM slik at disse dekker de ulike kundene og brukernes behov. Emnet gir også et innblikk i en Facility Managers ansvarsområder og arbeidsoppgaver, og hvordan ulike tjenesteleverandører driver sin virksomhet.

Required preliminary courses

Work and teaching methods include lectures and supervised seminars.

Digital learning resources in the form of video lectures, digital tests and practical exercises are used in the course. Training in the use of statistical application will also be provided. Student work includes compulsory assignments, both individually and in groups.

Learning outcomes

In order to be permitted to take the exam, the following must have been approved:

  • a minimum of 80 per cent attendance at seminars
  • an individual assignment in statistics and the use of spreadsheets
  • an individual digital test
  • a group assignment in method comparison and the use of statistics software, 2,000 words +/- 10%, 3–5 students per group

Teaching and learning methods

Supervised individual written exam, 3 hours

Course requirements

Calculator

A collection of table and formulas will be handed out.

Excel (available during exams)

Assessment

A–F.

Permitted exam materials and equipment

Se egen hjelpemiddelliste som publiseres i god tid før eksamen.

Grading scale

Gradert skala A-F.

Examiners

The course consists of the following subject areas, specified below as the number of credits:

  • Statistics, 7 credits
  • Method comparison and quality assurance, 3 credits

Admission requirements

Opptakskrav: generell studiekompetanse.

Course contact person

8 credits overlap with the course BIO2300 Statistics.