MSLV4101 Communication for leaders Course description

The course introduces the students to different theoretical perspectives on communication and principles for succeeding in interpersonal communication and interaction. The students will also complete practical exercises intended to increase their understanding of the meaning of good communication, and what is required to resolve conflicts and negotiate in an expedient manner. Students will become familiar with the principles of good and effective interaction and communication, and negotiation and conflict management. They will also gain knowledge about the challenges that often occur in communication processes and how these can be dealt with.

Language of instruction is Norwegian.

None.

After completing the course, the student should have the following overall learning outcomes defined in terms of knowledge, skills and general competence:

Knowledge

The student has

• in-depth knowledge of communication theory and different aspects of interpersonal communication and interaction
• insight into the dynamics of interpersonal interaction
• in-depth knowledge of theory, techniques and procedures for preventing and resolving conflicts
• insight into theory and key principles for conducting negotiations in an expedient manner
• insight into the preconditions for building good relations through dialogue

Skills

The student is capable of

• describing basic theories on interpersonal communication and interaction
• analysing interaction processes, recognising communication differences and using relevant strategies, methods and techniques to achieve effective communication and resolve conflicts
• analysing negotiation processes and suggesting solution-oriented strategies in such processes

General competence

The student is capable of

• applying his/her knowledge and skills to new fields to carry out advanced tasks and projects in management
• communicating with both specialists in the field and the general public about relevant issues, analyses and conclusions relating to management
• applying knowledge and skills to improve interaction processes from a leadership perspective

Different teaching methods are used in this course. Teaching will therefore vary between lectures, exercises and reflection in small groups.

The following compulsory activity must have been approved in order for the student to take the exam:

• Compulsory activity: Skills training is part of the course. The minimum attendance requirement for teaching activities is therefore 80%. In the event of absence above 20%, the student must submit an alternative piece of coursework in the form of a written memo of 2-4 pages. If the alternative coursework requirement submitted is unsatisfactory, an improved version must be submitted within a deadline stipulated by the lecturer. This compulsory activity lets student train and observe communication in practice

Compulsory activities must be completed and approved by the given deadline in order for the student to take the exam. If absence exceeds 40%, the student will not be permitted to take the exam.

None for the admission.;

All aids are permitted, as long as the rules for source referencing are complied with.

After completing the course, the student is expected to have achieved the following learning outcomes defined in terms of knowledge, skills and general competence.

Knowledge The student:

• is familiar with the main functions of each layer in the TCP / IP model

• can explain how the most important network protocols work

• is familiar with the operational and infrastructure-related possibilities that virtualization and cloud-based solutions provide

;

Skills The student is capable of:

• configuring computer networks
• using network tools to study network traffic
• programming sockets
• using automation tools to roll out applications and their underlying infrastructure
• using cloud-based services as a development platform
• using monitoring systems to monitor the performance and stability of applications and operating environments

;

General competence:

The student is capable of:

• understanding and communicating issues relating to networks and computer systems.
• understanding and communicating the importance and necessity of using good cloud computing methods and technologies

Lectures and lab exercises. The exercises will be based on individual and group work, supervised by the lecturer or a student assistant.

Hilde Mobekk