ACIT4430 Infrastructure Services and Operations Course description

This course provides an overview over the most common services and components found in IT infrastructures in medium- to enterprise sized organizations and businesses. The services are focused around the internal functioning of the IT department such as backup, logging and configuration management as well as inventory and directory systems.

The courseis organized around weekly practical labs and lectures that complement each other. The student will get hands-on experience with the technologies as well as a holistic perspective on IT infrastructures.

No formal requirements over and above the admission requirements.

The student should have the following outcomes upon completing the course:

Knowledge

Upon successful completion of the course, the student:

• have advanced knowledge of how system administration and operations facilitate organizations
• have advanced knowledge of the terms and terminology used when system administration interfaces with an organization
• have advanced knowledge of processes applied to system administration in order to facilitate requests from other parts of an organization
• have deep knowledge of how an IT infrastructure is organized and what components it traditionally comprises of
• have a good understanding of the support architecture of an IT infrastructure, such as backup, issue tracking and configuration management

Skills

Upon successful completion of the course, the student:

• can analyze an IT infrastructure with regard to its components and their purpose
• can apply feature analysis in order to rank alternative components relative to their purpose
• can organize the flow of tasks in an operations team
• can propose ways to measure the performance of an operations team
• can leverage IaaS (cloud computing and virtual infrastructures) to provide systems, network and storage components to users
• can utilize infrastructure support services in order to leverage system deployment to users

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General competence

Upon successful completion of the course, the student should:

• can discuss the role of system administration in an organization and society at large
• can analyze how operations can interface with the rest of an organization in order to improve overall proficiency

This course will feature weekly lectures and lab work to provide both theoretical and hands- on content. Students will work in groups and complete assignments given to them. The student will supplement the lectures and lab with their own reading.

The following required coursework must be approved before the student can take the exam:

Students will be given two compulsory assignments during the semester. They both involve a technical setup along with a report of about 5000 words.

Individual written exam - 3 hours.

The exam can be appealed.

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New/postponed exam

In case of failed exam or legal absence, the student may apply for a new or postponed exam. New or postponed exams are offered within a reasonable time span following the regular exam. The student is responsible for applying for a new/postponed exam within the time limits set by OsloMet. The Regulations for new or postponed examinations are available in Regulations relating to studies and examinations at OsloMet.

In the event of a resit or rescheduled exam, oral examination may be used instead. If oral exams are used for resit and rescheduled exams, the result cannot be appealed.

No aids are permitted

Grade scale A-F.

Two internal examiners. External examiner is used periodically. .

Associate Professor Hårek Haugerud