ACIT4430 Infrastructure Services and Operations Course description

The course focuses on a broad and rigorous approach necessary to do reliable research within the area of analysis and offers a deeper theoretical understanding that can supplement and be leveraged alongside the knowledge and skills from the previous two specialization courses.

The course provides a perfect basis for any person who wants to venture into this area. It is also a springboard for functional analysis and operator algebras.

None.

The student should have the following outcomes upon completing the course:

Knowledge

Upon successful completion of the course, the student:

• have advanced knowledge of how system administration and operations facilitate organizations
• have advanced knowledge of the terms and terminology used when system administration interfaces with an organization
• have advanced knowledge of processes applied to system administration in order to facilitate requests from other parts of an organization
• have deep knowledge of how an IT infrastructure is organized and what components it traditionally comprises of
• have a good understanding of the support architecture of an IT infrastructure, such as backup, issue tracking and configuration management

Skills

Upon successful completion of the course, the student:

• can analyze an IT infrastructure with regard to its components and their purpose
• can apply feature analysis in order to rank alternative components relative to their purpose
• can organize the flow of tasks in an operations team
• can propose ways to measure the performance of an operations team
• can leverage IaaS (cloud computing and virtual infrastructures) to provide systems, network and storage components to users
• can utilize infrastructure support services in order to leverage system deployment to users

General competence

Upon successful completion of the course, the student should:

• can discuss the role of system administration in an organization and society at large
• can analyze how operations can interface with the rest of an organization in order to improve overall proficiency

A course in analysis at bachelor level is an advantage, preferably with some knowledge of real numbers, cardinality, metric spaces and uniform convergence.

Lectures and tutored exercises.

None.

Individual oral exam.

The oral exam cannot be appealed.

None.

Pass/fail.

Two internal examiners. External examiner is used periodically.