ØAADM3500 Praktisk personalledelse Emneplan

ØAADM1001 Marketing or similar

After completing the course, the student should have the following overall learning outcomes defined in terms of knowledge, skills and general competence:

Knowledge

The student will acquire a theoretical and practical understanding of the following

• knows core concepts related to language use, discourse, communication, rapport management and stakeholder communication
• understands how context, professional roles and cultural diversity impact on language use
• understands how strategic communication supports organizational goals and reputation
• understands the role of communication in building and maintaining relationships with internal and external stakeholders
• understands key principles of conflict management in interpersonal and organizational conflicts
• understands how team dynamics are shaped by communication

Skills

The student will develop the ability to analyse, critique and strategically develop effective communication by means of the following

• can analyse discourse and its usage in specific contexts
• can craft messages adapted to specific purposes and contexts, pursuing both transactional and relational goals
• can communicate well in teams with a clear understanding of professional roles, rapport management and how to resolve conflicts
• can apply rhetorical devices to persuade, engage and influence
• can accommodate speakers from various linguistic and cultural backgrounds
• can use AI tools in an appropriate way for analysis and assistance
• can reflect on ethical implications of communication choices

General competence

The student will develop broad competencies so that they

• can communicate in a manner that builds and maintains rapport and trust
• can apply their analytical and strategic communication skills to efficiently cater to context-specific communication needs
• can reflect on how communication choices influence relationships, power dynamics and outcomes
• can reflect on their own communication practices and develop into lifelong learners who can adapt to new communication challenges

As teaching and learning methods, the course uses lectures and readings, case discussions, and lab sessions using digital analytics tools.

The teaching takes place with in-person attendance on campus.

The exam in the course is a supervised 4-hour exam.

Grade scale A-F

The exam papers are assessed by one internal and one external examiner.

At least 25 % of the exam papers will be assessed by two examiners. The grades awarded for the papers assessed by two examiners form the basis for determining the level for all the exam papers.

Tone Holt Nielsen

The exam papers are assessed by one internal and one external examiner

At least 25 % of the exam papers will be assessed by two examiners. The grades awarded for the papers assessed by two examiners form the basis for determining the level for all the exam papers.

Det benyttes intern og ekstern sensor til sensurering av besvarelsene.

Et uttrekk på minst 25% av besvarelsene sensureres av to sensorer. Karakterene på disse samsensurerte besvarelsene skal danne grunnlag for å fastsette nivå på resten av besvarelsene.

Gøril Nordang: goriln@oslomet.no